Frequently Asked Questions
Everything you need to know about your Punk Rave order.
How do I determine my correct size in Punk Rave clothing?
Punk Rave items typically follow Asian sizing, which can run smaller than US or EU standards. We recommend checking the specific size chart provided on each product page and measuring yourself carefully. If you are between sizes, we suggest choosing the larger size for the best fit.
Do you ship internationally and what are the costs?
Yes, we ship to most countries worldwide. Shipping costs are calculated at checkout based on your location and the weight of your order. Please note that international orders may be subject to customs duties and taxes upon arrival in your country.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original condition with tags attached. Due to hygiene reasons, certain items like lingerie or earrings cannot be returned. Please contact our support team to initiate a return authorization.
Are your products authentic Punk Rave brand?
Absolutely. We are an authorized retailer of Punk Rave. All items are 100% authentic, sourced directly from the manufacturer, and feature original branding, tags, and high-quality gothic, punk, and lolita craftsmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted gateway to ensure your financial data remains protected.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website. Please allow 24-48 hours for the tracking information to update.